Effective Date: January 2026
Customer Protection
1. Live Training Courses Refund Policy
We are committed to delivering the highest quality live instruction. However, if our course does not match your expectations, the following rules apply:
- 48-Hour Money-Back Guarantee: You are eligible for a refund request within 48 hours of the first scheduled live orientation class.
- Non-Refundable Circumstances: Once 48 hours have elapsed, or if the student has attended more than 2 live lectures or downloaded course project materials, no refund will be entertained.
- Batch Switching: If you are unable to attend due to medical or unavoidable emergencies, you may request a free transfer to the next available batch instead of a refund.
2. Digital Store & Downloadable Assets
Because digital files, scripts, source codes, and design packs are intangible assets delivered instantly upon verification:
- All digital store purchases are non-refundable once the file has been accessed or downloaded.
- If a downloaded file is corrupted or contains technical defects that our support engineers cannot resolve within 72 hours, an exchange or full store credit will be granted.
3. Duplicate or Accidental Payments
In case of an accidental duplicate transaction where your account is charged twice for the same invoice, the excess amount will be refunded completely within 3 to 5 business days after verification of both transaction IDs (TrxID).
4. Payout Method & Deduction Fees
Approved refunds are processed back exclusively to the original sending channel (bKash, Nagad, Rocket, or direct Bank transfer). Any mobile banking cash-out or payment gateway provider service charges (usually 1.5% to 2%) will be deducted from the refunded sum.
5. How to Initiate a Refund Claim
To request a cancellation or refund, submit a formal email within the valid timeframe containing:
- Order Number / Invoice Number
- Registered Full Name & Mobile Number
- Payment Method, Sender Number & Transaction ID (TrxID)
- Reason for the cancellation request